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Terms and Conditions


Welcome to the naqshonline.co.uk terms and conditions. Please read through the terms and conditions carefully before placing any orders. By using this website, you agree to be bound by the terms and conditions set out below. The selling of our products to you is subject to the conditions set out on this page. If you do not agree to be bound by these terms and conditions you should not use or access this website.

Terms and conditions can be changed by us from time to time without notice to you. You should check this page frequently to make sure you are happy with any changes.

If you have any questions relating to these terms and conditions please contact our customer services team at info@naqshonline.co.uk

This site is owned and operated by Naqsh (‘Naqsh’, ‘we’ or ‘us’).

Updated on 21/06/2018.


Copyright and trademark

All rights are reserved – the material on this site is protected by copyright and owned by Naqsh. We are the owners or licensee of all trademarks, other marks, brand names, business names, illustrations, images, logos, registered designs, unregistered designs, copyrights and other intellectual property rights. You may not commercialise or copy it without our permission. Use of this site is subject to our terms and conditions.


Your Account

You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities which occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your permission, you should contact us immediately. Naqsh shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.

We reserve the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).



You guarantee that when you register with us as a customer all of the information that you provide is true, accurate and up to date. If any of the information provided changes, please amend the relevant details in the 'My Account' section of the website. If you have any problems doing this, please email customer services at info@naqshonline.co.uk

You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use. You must not use the website in any way which will cause, or is likely to cause, the website to be damaged or interrupted in any way.


Your Conduct

You must not use www.naqshonline.co.uk for any of the following activities:
For any fraudulent activity; In connection with any criminal activity or unlawful act; To transmit or distribute a virus, Trojan, worm or logic bomb; To transmit any material which is illegal, malicious, in any way offensive, obscene or menacing; To cause annoyance or needless anxiety to others; In breach of copyright, trademark, confidence, privacy or any other right; Send unsolicited advertising or promotional material, often referred to as spam. Under the Computer Misuse Act 1990, breaching this provision may be a criminal offence and Naqsh will report any breach to the law enforcement authorities and disclose your identity to them.


Access to www.naqshonline.co.uk

We will make every effort to ensure that our website is available to use and is operating properly without any errors. However, we reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements, although we will ensure that any interruptions are kept to a minimum.


Linking to our website

You may link to our website provided you do so in a fair and legal manner and does not damage our reputation or take advantage of it. You must not link our website in any way that suggests approval, endorsement or association on our part where none exists. Our site may not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.


Damage to Your Computer

Naqsh has made every effort to ensure that our website is free from viruses and defects. However it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to block anything which may damage it. We cannot guarantee that using this website or other websites which can be accessed through www.naqshonline.co.uk will not result in any damage to your computer.


Links to Other Websites

There may be links on www.naqshonline.co.uk which will take you to other websites. We do not monitor these other websites and cannot control their content, privacy policies or services; as such we do not accept any liability from the use of these websites.


Product Availability

All products for sale on our website are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be notified by email.


Product Descriptions

Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. All sizes are in U.K standard sizes (please see our Size Guide). We make every effort to ensure that the product description and colour is as accurate as possible, but the colours shown may vary depending upon your computer monitor or device therefore we cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website, however there may be rare instances where information is not up to date at the time you place your order.

Please note that the delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown.

We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.



All prices include VAT and are subject to change without prior notice.


The Contract and Contract Cancellation


Our Contract

When you place an order with www.naqshonline.co.uk we will send you an order acknowledgement and email receipt of your order containing all of the details of your order. This is NOT an acceptance by us of your order but confirmation of receipt of your offer to us to purchase products. Our acceptance of your order will take place when we dispatch your order. You will be charged and we will send you a dispatch confirmation email. Any products on the same order which we have not confirmed in a Dispatch Confirmation email to have been dispatched do not form part of that contract.

We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following: the product ordered being out of stock; our inability to obtain the authorisation of payment; the identification of an error within the product information, including price and promotion; you not meeting the eligibility to order as set out in the Terms and Conditions.

You are seeking to enter into a contract with Naqsh when you place an order.


Contract Cancellation

You can cancel this contract if you decide to do so no more than fourteen working days after receipt of the products. If you wish to exercise your right to cancel this contract after your order has already been dispatched, please follow the procedure set out in our returns policy.


Ways to Pay

Credit and Debit Cards

We accept most major cards including Visa, MasterCard, Switch/ Maestro, Solo and Paypal.

Gift Cards (coming soon)

We accept online only gift cards. Gift cards purchased in store cannot be used online.

We do not accept exchanges of goods.



Your card will be charged once your order has been placed. If there are any items on your order which are not in stock, you may be charged for those items, however - a refund for these items will be issued within 3 working days if not immediately.

You will be advised by email if we are unable to complete your order for any reason.  As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders.  These can take various forms, and may involve contacting you by telephone before your order is processed.


Forgotten Your Password?

If you have forgotten your password, just click on the link forgotten password and enter your email address. We will then email you a link to set up a new password.


Marketing Communication


Opting In/ Opting Out

We offer various opportunities for you to receive marketing communication from time to time, such as emails, vouchers and promotional offers.
If you no longer wish to receive any emails from us, each email we send contains an easy, automated way for you to cease receiving them. If you wish to do this, simply follow the instructions at the end of any email. You can also do this by clicking here. You may continue to receive mailings that are already en route to you from the server for a short period of time while your request is being dealt with.


Security Policy

Our site uses software to provide high level SSL encryption technology to secure your data when you transmit it to us. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature we will only contact you by phone or letter.

Never send any sensitive information, such as passwords or credit card information, via email.

If you are using a public computer then make sure you log out fully and close the browser.

When creating a password, a combination of letters and numbers is recommended. Try not to use obvious personal details such as the names of children or pets.

Keep your password private and do not use the same password for multiple online accounts.

It is recommended that you change your password frequently.



Phishing is the practice of tricking someone into giving confidential information, such as email scams that send banking customers to a website which is not the bank’s real website although it looks just like it.

If you receive an email claiming to be from Naqsh requesting this type of information, DO NOT RESPOND but please let us know by forwarding the email to info@naqshonline.co.uk



We reserve the right to make any changes to the website or any of the services and policies without notice to amend at our absolute discretion. You will be bound by the details of the Terms and Conditions or the website information which was in place at the time of use or when you placed your order. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website.



www.naqshonline.co.uk does not sell products to people under the age of 18. If you are under 18 you need a parent or guardian over the age of 18 to purchase on your behalf.


Events Beyond Our Reasonable Control

If we are unable to fulfil our obligations under these Terms and Conditions as a result of events beyond our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems, acts of God, fire, flood, natural disaster, civil unrest, acts of terrorism, deliberate damage to equipment or data, or damage of premises or equipment, we cannot be held responsible. This does not affect your statutory rights.



If any of these terms and conditions are held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by the law.



This website, the content within it and any contract resulting from using it are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts will be conducted in the English language. These Terms and Conditions do not affect your non-excludable rights under law.