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Security, Privacy & Cookies

 

This privacy policy sets out how we use and protect any information that you give Naqsh when you use our website.

 

Your privacy is very important to us at Naqsh and we are committed to protecting your security. Naqsh is fully compliant with all of the relevant consumer and Data Protection legislation, and will always treat your personal information with complete confidentiality.

 

We may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes.

This policy was last updated 21/06/2018.

 

When do you collect data?

We may collect your personal data when you perform any of the following actions such as:

Creating an account with us

Placing an order

Entering a competition or a prize draw

Leaving a review

Signing up to our newsletter or any other services we offer

Fill out any forms on our website

Correspond with us by email, telephone, letter or chat

 

What data do you collect?

We may collect the following personal information (‘personal information’ means any information related to an individual that can identify them either directly or indirectly, it can also refer to information such as an identification number, or an address):

Name

Date of Birth

Address

Email Address

Phone/Mobile Number

Password

Technical Information – how you use and access our website. This could be your IP address and your browser type. For further information on the technical information we collect and how we use it, see cookies.

 

How do you use my data? 

To allow us to handle your order, deliver your products and process your payments and refunds.

To personalise your shopping experience on our website.

To keep you updated on your orders (i.e. notifying you of confirmation, dispatch etc.).

To update your records and maintain your account with us.

To keep a record of when and why you contact us.

To detect or prevent fraud or abuse of our website, also to enable third parties to carry out technical, logistical, or other functions on our behalf.

To notify you of products or offers that may be of interest to you – if you consent.

To process your application when you enter a competition or prize draw. If there are other purposes specific to that competition or prize draw, these will be explained in the applicable competition terms and conditions.

 

How long do you store my data?

We will store your personal information for the period during which you are a customer of ours (account holder). Should you close your account, we will store your personal information further for as a long as necessary in order to fulfil our legal rights and obligations - for example; to deal with any disputes that may arise. We may hold your personal information for the following reasons:

We are dealing with a request, or a customer care issue or complaint.

If there is a legal, or other type of issue that involves you or affects you.

If we are asked to do so by you, or a regulatory authority for a valid reason.

 

Your rights

You have the rights to understand and control the use of your own personal information which we may hold. Please email info@naqshonline.co.uk, providing us with sufficient information to exercise any of the rights set out below.

Right of access - You have the right to access the data we hold about you. You have the right to confirm with us whether we are holding your data, what data we are holding, why we are holding it and where we obtained the data from. You have the right to know how long we are holding your data for, and who we are passing it to.

Right to rectification - You have the right to rectify data that we hold about you in order to make it correct, or to complete your data where it is incomplete.

Right to erasure - You have the right to request your personal data to be deleted or destroyed, such as when your personal data is no longer needed for its intended use. We may not be able to fulfil this request immediately if we have to hold your data for legal obligations, disputes or legal claims.

Right to restrict processing - You have the right to restrict our use of your data if you object to it being used for our legitimate interests or you believe it to be inaccurate.

Right to object to processing - You have the right to object to our use of your data for our legitimate purposes, unless we can demonstrate compelling evidence for doing so.

Right to data portability - You have the right to receive your personal data that you have provided to us in a commonly used format (to make it readily re-usable).

 

How do you protect my data?

Our website uses industry procedures to protect your personal information. We use SSL (Secure Socket Layer) encryption to protect the security of your data during transmission. In our physical facilities we have appropriate security and safety measures in place to prevent against the loss, misuse or alteration of the data you have provided us with.

 

In the future we may vary the technology we use, and the measures and procedures we have in place to protect your data – only if we feel it will be of greater benefit to you when you use our website.

 

Do you disclose my information? 

We may disclose your personal information to our service providers to operate elements of our service and process data on our behalf. When such disclosures are made, it will be under contractual arrangements with us and under UK Data Protection Law.

 

Your personal information and payment card details will be processed by Worldpay (Worldpay Group plc) for the purpose of dealing with payment transactions and fraud.

 

If you are suspected of carrying out fraud by us or Worldpay, your information may be passed on to third parties and organisations for the purpose of fraud prevention.

 

We may also disclose any of your information to any third party if we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

 

How can I opt out of receiving newsletters and other marketing?

 

If you are signed up for our newsletters or any other marketing, you may unsubscribe or opt out in the following ways:

 

1. Each one of our newsletters contains an ‘unsubscribe’ link at the bottom, follow the link in the newsletter.

2. Click here and enter the email address with which you wish to unsubscribe with.

3. Contact us via email or the contact us form here specifying the email address you wish to unsubscribe with.

 

While you will be automatically removed from our subscribers list, you may still receive any newsletters or marketing that were already en-route to you from our server. Please allow two days for a complete stop.

 

What is the privacy policy of third party services?

 

Our website may contain links to and from other websites that we may or may not be affiliated with. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept responsibility or liability for these policies.

 

What are cookies? 

Cookies are small files that are downloaded onto your computer, mobile or any other device when you access certain websites. Cookies allow a website to recognise your device. They help your browser to navigate through the website by allowing you to sign in automatically and by remembering settings you selected during earlier visits (among other functions). Cookies don’t harm your computer or device.

 

Most browsers automatically accept cookies unless you have changed your browser settings to not accept cookies. By visiting our website, you consent to the use of cookies.

 

To learn more about cookies, visit allaboutcookies.org.

 

How do you use cookies? 

Cookies help us to provide you with a better experience when you use our website. They allow you to make full use of our online shopping features. We do not use cookies to collect or record details such as your name, address or payments details.

Here’s how we use cookies:

For essential technical reasons – such as keeping track of your current shopping basket and enabling you to pay for your products when you checkout.

To distinguish you from other website users and to personalise our website to you – for example, saving your bag from your last visit, or displaying items we think you’d like based on items you’ve viewed before.

To collect statistical and analytical information about how visitors use our website, so that we can improve the way our website works as well as measure the success of our competitions and campaigns.

 

What kind of cookies do you use? 

We use both persistent and session cookies on our website. Persistent cookies are stored by your browser and on your device until their set expiry date – unless you delete them first. Session cookies expire as soon as you close your browser.

 

We use some or all of the following type of cookies on our website:

 

Strictly Necessary Cookies – these are essential cookies, which you cannot place items in your basket without. You will still be able to browse our website, but will not be able to use it properly.

Performance Cookies – these cookies are used to collect information about the way you’ve used our website. This information is then used to help us understand how our customers navigate our website and how to improve it.

Functionality Cookies – these cookies help websites to remember the choices you’ve previously made, for example when you choose to remain signed in.

Targeting Cookies – these cookies record how you’ve used our websites, so that we can show you promotional or targeted information based on what you’ve search for and viewed.

Web Beacons – used in connection with cookies to collect non-personal data such as what pages are being visited, what time you visited our website, what page you came from etc. This helps us track the performance of our online advertising.

Google Analytics Cookies – our site uses Google Analytics, a web analysis tool provided by Google Inc. (‘Google’). Google uses cookies to track use of our website. This information along with your IP address is sent to Google’s servers in the USA to prepare analysis and reports for us. Google will not associate your IP address with any other data held by them. Click here to visit Google Support to learn about Google Analytics, including how to prevent this tracking.

 

The cookies we use from the above list may vary from time to time.